- What is the minimum order?
- NOK 1,032 excl. VAT per quote, counting the products only (not shipping). You can reach it with a single product or by combining several. Below that, preparation costs more than the product and the price per unit stops making sense.
- Does the price include branding?
- Yes. The price you see in the catalogue already includes one-colour branding in the standard area. If you want more colours or a different technique, we'll include it in the quote.
- How long does it take?
- The quote takes 24 working hours. Delivery time depends on the technique and quantity and is shown on each product page, in working days to your country.
- When do I pay?
- Once the design is approved, before production. If you request a quote, when you approve the mock-up with your logo: requesting it and viewing the mock-up costs nothing. If you design it yourself in the studio and buy directly, your card is only held and we charge it when we review your design, usually within one working day.
- What if the branding doesn't come out like the mock-up?
- We redo it at no cost. If the branding is faulty or doesn't match the mock-up you approved, we make it again.
- Does the invoice include VAT?
- No. Prices exclude VAT and, as the order leaves the European Union, the invoice carries no Spanish VAT: it is an export. You pay the import VAT and duties at customs in your country, as the importer.
- Can I request a sample?
- Yes, and we always recommend it for electronics. A branded sample before production avoids almost all disappointments.
- How do shipping and customs work?
- It leaves our warehouse in Spain and travels on DAP terms to your address: you are the importer and pay the import VAT, any duties and the customs clearance. Shipping is in the quote, calculated for your address, and customs adds a few days to the delivery time.
- In what format should I send the logo?
- In vector format, preferably SVG, AI or PDF. If you only have it in PNG or JPG, let us know: we'll check it and tell you if it's suitable for the branding size.